Pure & Coronavirus
I want to personally reassure all of our brides to be about the steps we are taking here to keep all of you and my beautiful team as safe as possible during these currently unsettling times. I’m so excited that our diary is now open, and we are taking bookings from 1st July,I have been carefully planning how best to keep us all safe and healthy and I want to let you know about what we’re doing and also what we will ask of you when you visit.
1) We are carefully managing appointment times to ensure customers do not arrive at the same time, therefore please arrive at your appointment time exactly to ensure we are able to keep things running smoothly.
2) We’re excited to say that we are able to allow you to bring two special guests with you if it’s your first visit to Pure.
3) We have Superfast Broadband in the store for your use, so please do take time to set up Zoom, Facetime or Skype wth those guests who cannot attend, before you come along to your appointment. Make sure any of those special guests know your arrival time and that they are ready to get involved and anticipating your call. Why not make them some interactive paddles (see the PS) so that they still feel a big part of this special time and are not missing out!
4) I’m sure this goes without saying, but if you or your guest is feeling unwell or if you have been in contact with anyone that is currently in isolation, please do not attend your appointment, just reply to this email or drop us a text and we’ll pop you back in the diary for another time.
5) Upon arrival at the store you will notice signage to help remind us of our social distancing rules, the doors will be locked as we will be operating an appointment only system, so please wait for us to greet you or just press the bell for assistance.
6) You will be shown to your own beautiful private bridal lounge via our ‘Sanitisation Station’ where you will be asked to sanitise your hands and to pick up one of our surgical grade disposable masks that we ask you to wear whilst your stylist is within 2 metres.
7) We have set aside 1 hour 45 mins for your appointment and a further 15 minutes between each bride to allow us to sanitise the room prior to each brides arrival.
8) Our bathroom and toilet will be open for your use and will be sanitised regularly throughout the day as will the rest of the store, please do bear with us as this process can be a little intrusive.
ALL CUSTOMERS WILL BE ASKED TO WASH AND/OR SANITISE THEIR HANDS ON ARRIVAL AND WILL BE GIVEN A DISPOSABLE MASK TO WEAR WHEN THEIR STYLIST IS WITHIN 2M
WE WILL BE ASKING YOU TO PAY BY BANK TRANSFER OR APPLE PAY WHEREVER POSSIBLE. Finally, we are SUPER EXCITED to meet you and find you perfect gown, and we promise to make your experience with us a memorable as possible, for all the right reasons!
Best Wishes, Anna and the team at Pure
PS By paddles I mean little signs that they can hold up that say ‘YESSS, I love it’, or ‘It’s a no from me’ etc so that they can get involved and we can add a little more fun to your appointment.
We are in constant communication with our bridal designers and we are currently not anticipating a significant impact on delivery of brides orders, but should this situation change we will communicate directly with any bride who may be affected. We already build in a buffer of around 2-3 months between the expected delivery date of your gown and your wedding date, for just this kind of eventuality, and so we are optimistic that we will not be adding additional stress to your pre wedding preparations!
IMPORTANT NOTE: WE DO NOT ACCEPT WEDDING DRESS ORDERS WHERE THERE IS LESS THAN 9 MONTHS BETWEEN THE ORDER DATE AND YOUR WEDDING DATE UNDER NORMAL CIRCUMSTANCES, BUT THIS RULE IS BEING RELIGIOUSLY ADHERED TO FOR THE FORESEEABLE FUTURE.
THIS IS NOT INTENDED TO PANIC THOSE OF YOU WHO HAVE LESS THAN 9 MONTHS UNTIL YOUR WEDDING AND HAVE YET TO FIND YOUR GOWN AS WE HAVE ACCESS TO ALL OUR DESIGNERS STOCK FOR IMMEDIATE DELIVERY, IT JUST MEANS THAT YOU NEED TO BE READY TO SAY YES WHEN YOU COME FOR YOUR APPOINTMENT AS DRESSES WILL BE SELLING QUICKLY :-)